Seriously, how hard is it to collect rent, sign leases and touch up paintwork? Well… Residential property management is a bit more than that. It’s dealing with day-to-day residential issues; knowing the rules and regulations; and, ultimately, managing people’s homes and investments.
It’s a huge responsibility – we repeat: these are people’s homes and investments – and that’s why residential property management is needed.
But which residential property management team?
The 80%.
Yes, most companies will look after the basics: routine and emergency maintenance & repair; preventative maintenance and major works planning; financial management and budgeting; routine inspections; approved contractors/service contracts; health & safety and fire risk compliance; insurance arrangement…
All the good stuff. Which we do.
If you’re looking for extra, though…
The 20%.
‘It means making sure the call is returned before going home at night’
‘It means respecting all the parties needed to make a property tick over’
‘It means clean, simple agreements. No “charging fees on fees” from us’
‘It means giving clients and end users the highest level of service at all times’
‘It means great organisation and great communication’
#Extra20
Happy Clients
Some great testimonials from our customers
"Earlier this year the directors of our block of flats in central Eastbourne instructed Wishtower. The enthusiasm and knowledge that they applied in tackling the numerous problems left by the previous agents was eye opening. There’s still some way to go to resolving all our problems, but I personally have no doubt our block, of 26 flats, is in the best hands possible."
“The Wishtower team are a step up. Very friendly, very easy to deal with and very knowledgeable. I accept property management will feel like herding cats sometimes, however Wishtower are incredibly efficient and helpful under some pretty difficult circumstances. I would happily recommend them to other residential blocks looking for good quality management companies.”
“Wishtower took on a portfolio of commercial properties for the Trustees. They are transforming the offering – leases have been regeared, maintenance plans have been established, complaints from tenants have all but stopped. They obviously have the structure in place to deal with whatever issues are thrown at them. Not only have they increased income but they have secured the underlying asset and protected value.”
“What a lovely team. It’s never nice to receive a huge and unexpected bill from managing agents but at least they spared the time to liaise with all of the leaseholders. All of the questions we had were answered fully and effectively. Whilst it was a bitter pill to swallow, hats off to them for their personable approach.”
We have found Wishtower to be efficient and helpful with every aspect of running our flats. Any problem, however small, has been dealt with quickly and pleasantly. These are the absolute best agents that we have had. We would rather pay an agent that we can trust to put our interests first and maintain the property to a high standard. There is no comparison to the previous agents we have had. Wishtower are the best agents that we could wish for.
I just wanted to drop you a line to say thank you so much for all your help with the sale of my flat. I understand that you were bombarded with enquiries and responded to all of them quickly and reliably, and I really do appreciate that. I'm also sorry that it was made so difficult! We have exchanged today, and you played a big part in making that happen. So thank you again, you've been great!
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