Looking for Estate Management Experts?
Estate management is the everyday running and long-term care of a residential estate – the communal grounds, shared buildings, service charge accounts and the people who live there – handled by a professional team so owners and residents don’t have to. At Wishtower, we provide estate management across Eastbourne, Brighton, Croydon and the surrounding areas of Sussex and South London, looking after residential blocks, developments and mixed-use estates from our three local offices.
If you’re a freeholder, or a director of an RTM company or residents’ management company, we take the pressure off by keeping your estate well maintained, your finances clear and your residents properly informed. For a straightforward chat about how we can help, get in touch with our team today.
When no one seems to take ownership of your estate
Most people come to us because the estate they own or live on feels like it’s drifting. Repairs get logged and then forgotten. Contractors don’t turn up, or turn up and do a poor job. Service charge demands land with no real explanation of what the money pays for. And when you call to ask a simple question, you reach a call centre rather than someone who actually knows your building.
That lack of ownership is where a lot of managing agents fall down. An estate is made up of real people; leaseholders, directors, residents and freeholders, who all want to know their home or investment is in safe hands. When communication breaks down, small problems grow, costs creep up and trust disappears. We built Wishtower to do the opposite.
Local knowledge across Sussex and the South East
Being on the doorstep matters in this line of work. Our headquarters is in Eastbourne, and we have offices in Brighton and Croydon, so we cover East Sussex, West Sussex, Surrey and Kent without treating any of it as an afterthought. From seafront blocks in Eastbourne and Bexhill, to period conversions and new developments around Brighton and Hove, to growing residential schemes across Croydon and the wider London boroughs, we know these areas and the buildings in them.
That local presence means we’re not limited to the odd quarterly inspection. We’re on site far more often than that, getting to know residents, keeping an eye on the grounds and dealing with issues before they become expensive. It also means we’ve built long-standing relationships with trusted local contractors, so maintenance, servicing and repairs happen quickly and to a proper standard.
How We Can help
Our estate management service is built around two things – keeping your estate in good order and keeping you informed. In practice, that covers reactive repairs and planned preventative maintenance, the upkeep of communal areas and grounds, and the coordination of contractors and on-site staff where needed.
On the financial and legal side, we handle service charge accounting and budgeting, so every resident understands what they pay and why. We give clear guidance on Section 20 consultation for major works, arrange buildings insurance, and stay on top of compliance and lease obligations on your behalf. Throughout, we draw on our knowledge as Chartered Surveyors and qualified property managers, so you can be confident the work is done by people who know the regulations inside out.
Just as importantly, we treat the role as people management. Bringing leaseholders, directors and contractors together, keeping communication open and making sure everyone is happy is, in our experience, what good estate management really comes down to. If your needs are commercial as well as residential, our commercial property management team can help too, and our wider residential property management service sits alongside everything described here.
