At Wishtower, we believe that exceptional property management means more than just reactive maintenance. Our tailored service supports residential blocks, commercial buildings, and mixed-use developments with a proactive, relationship-driven approach. Operating across Croydon, Brighton, Eastbourne and surrounding areas, we combine professional standards with local expertise to give our clients complete peace of mind. Wishtower’s Property Management Process Explained, all in one concise post!

Delivering Core Property Management Services You Can Rely On

The foundation of our service is delivering comprehensive, day-to-day property management services that ensure your building is safe, compliant, and well maintained. These core responsibilities include regular and emergency maintenance, planned preventative works, financial management and budgeting, and site inspections. Our team ensures that all legal obligations – from fire safety to health and safety requirements, are met and documented properly.

We also manage approved contractors, maintain service contracts, and liaise with brokers to secure the right level of insurance for each building we manage. Everything is handled in a professional, structured way by experienced, qualified property managers and surveyors. As a RICS-regulated company and member of the Property Redress Scheme, we are held to the highest professional and ethical standards.

Our Extra 20%: A Better Property Management Experience

What sets Wishtower apart from many block management companies is what we call our Extra 20%. This refers to the honesty, clarity, and consistency we bring to every client relationship. We don’t just complete tasks; we communicate, guide and take ownership. Our clients know that phone calls are returned, emails are followed up, and advice is given promptly and clearly.

We offer clean, transparent agreements with no hidden charges or “fees on fees.” The aim is always to make life easier for freeholders, directors, leaseholders and residents alike. Our systems are efficient, our reporting is clear, and our service is built around integrity and trust.

Local Block Management with a Hands-On Approach

Wishtower operates from offices in Eastbourne, Brighton and Croydon, covering a wide range of locations across the South East, including Bexhill, Seaford, Haywards Heath, Hove, and Worthing, as well as Thornton Heath, Crystal Palace and more. Unlike national firms, we deliver genuinely local block management with frequent site visits and long-standing relationships with trusted local contractors.

This local knowledge allows us to be more responsive and better informed about the specific needs of your area. Whether it’s finding reliable tradespeople quickly or understanding local authority requirements, being close by makes all the difference.

Clear and Consistent Communication with Leaseholders and Directors

At the heart of successful estate and block management is communication. We make sure that leaseholders, RMC and RTM directors, and stakeholders are kept fully informed at every stage of each project.

Our communication style is simple: honest, timely, and jargon-free. You’ll always know what’s happening, when and why. We also offer modern tools such as online portals and digital updates to help streamline contact and reduce admin.

Planned Maintenance and Long-Term Asset Protection

Beyond the daily operations, we focus on protecting the long-term value of your property. This means scheduling regular inspections, anticipating major works through forward planning, and ensuring proper budgeting for future projects.

Where appropriate, we advise on building condition surveys, fire door checks, reserve fund planning and section 20 consultations; all tailored to your building’s needs. Our goal is to help clients avoid costly surprises, extend the lifespan of their assets, and maintain a clean, safe, and attractive environment for everyone.

Working with Residential Leaseholders and Commercial Landlords

Wishtower supports a wide range of clients – from resident directors and leaseholders to commercial landlords and mixed-use property owners. We understand that successful management is as much about people as it is about buildings. That’s why we invest time in understanding your goals, your lease structure, and your long-term priorities.

For commercial clients, we also offer rent collection, service charge administration, facilities oversight, and asset-focused reporting. For residential clients, we work closely with RTM and RMC boards to ensure service delivery aligns with leaseholder expectations and regulatory obligations.